Reviews from Our Happy Customers

From 270 reviews
AARON M

Best experience I've had a shop bar none. I know a little bit about cars but play dumb when I talk to mechanics so I know if they're being honest or not. Lucas Auto Care was honest and respectful and have me a list of what I needed to have …

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via Google
MELINDA M

Car ready when promised. Very professional staff. Great service and much less expensive than dealership

via Google
Dave ..

Expert service performed on time at a good price.

Much better for my BMW than going to the “Death Star” and paying more for bad service.

I’ll be back. Thanx so much.

Dave

Response from business owner

Thank you, Dave!

via Google
Michael Stanley

So very helpful and understanding! I always go for my oil changes and car issues.

Response from business owner

Thank you for continued business, Michael!

via Google
Chris Miller

You have to love it when the work is done for less than what was quoted.

Response from business owner

Happy to severe!

via Google
Mustafa Mandviwala

Lucas has improved their service from good to excellent. They are honest, reliable, courteous and extremely trustworthy people. No need to get a second opinion to their recommendations.

Would highly recommend

Response from business owner

Thank you Mustafa!

via Facebook
Mark Barnes

The alternative solution for the dealership if repairing your vehicle to save some money.

Response from business owner

Happy to help Mark!

via Google
Jon Tessman

Great team with the customer's best interests in mind!

Response from business owner

We appreciate your continued patronage!

via Google
Eloisa Monroig

Great service!! A very convenient location and a reasonable cost. The staff is very friendly and helpful.

via Facebook
Eric Saenz-Martin

Top notch service, great customer care! The only place I go service my car.

via Facebook
Don McSwain

Great service each and every time. One of the few shops I feel like I can trust.

Response from business owner

Thank you Don!

via Facebook
Don M.

Great service

Response from business owner

Thank you, Don!

via Google
Powell Family

Top notch service.

Response from business owner

Thank you to the Powell family!

via Google
LaWanda Hall

Have taken my Mercedes to them 3 or 4 times now and every time they get it right!! Would highly recommend

Response from business owner

(Translated by Google) Thank you, LaWanda!

(Original)

Thank you, LaWanda!

via Google
Michael Pattison

Fast quality work at a great price.

Response from business owner

Thank you, Mr. Pattison

via Google
Meleesa Adams

Every time I use Lucas I am very pleased with the work and the communication from them. They are great at explaining things.

via Facebook
Stella Wheat

Chris is the best service adviser I've every encountered. Lucas Auto Care is honest and I highly recommend them for any type of auto repair.

Response from business owner

Thank you, Stella!

via Google
Heather Stringer Lucas

I can not rave about this place enough! I tend to have the worst car luck and they always take care of me, EVERY SINGLE TIME!

Response from business owner

Thank you Heather, we appreciate your business!

via Facebook
C. CEAZR

They do what they say... Fix exotic cars, the right way the first time!

Response from business owner

🙌🏻Thank you!

via Google
Diana Parish

I have been a customer of Lucas Auto Car for many years even though I don’t live close to them. This is because they give such excellent service and go above and beyond what others do. I needed an inspection and knew there would be other …

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Response from business owner

Thank you very much for your continued business, Diana!

via Google
Jeromy Chandler

As always they did a great Job. Came in for an oil change and they found and (after speaking with me) repaired a problem with my 2012 Corvette that left on its own, would have have turned into a major issue later on. It did take a day …

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via Facebook
Kim Sharp

outstanding shop super proud of you bro

Response from business owner

Thank you!

via Google
Randy Millin

Fsst suto service. Qualified technicians. And the friendliest Customer service I've received anywhere. I highly recommend Lucas Auto Care.

Response from business owner

Thank you very much for the kind words Randy! We appreciate you and your business.

via Google
Andy Jackson

Very impressed with these guys! Great service and expertise. Definitely saved me money from going to the dealership.

Response from business owner

Thank you, Andy! Happy we could help.

via Google
Nandu Konat

Professional, trustworthy and prompt.

Response from business owner

Thank you for entrusting is with your vehicles.

via Google
Bob Shanley

Great Service! Using Lucas for our 2016 Mercedes service, not the dealership. Much better option.

Response from business owner

Thank you, Bob! We are so happy we could take care of you and your Mercedes.

via Google
Jamal Littles

This place is the real deal! They figured out in 45 min what others could not do! I have been trying to get my Mercedes-Benz accurately diagnosed since Thanksgiving! I highly recommended this place. They are AWESOME! This will definitely be…

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Response from business owner

Thank you, Jamal! We are proud to be your new doctor.

via Google
Morris Pyle

This is the first time using your service and I must say it was quite a pleasant experience . I was treated like royalty and Chris was an outstanding facilitator of that feeling. Such attention to detail & great customer service. I usually …

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Response from business owner

Thank you, Ms. Pyle! We are honored to service your Volvos!

via Google
Palmira Testa

My 2013 BMW has been giving me trouble...they are always courteous, honest and do their job until they get it right! My service advisor Chris has gone the extra mile every time! They stand by their quality and even delivered my car to me…

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Response from business owner

Thank you Palmira for trusting us with your BMW.

via Facebook
Bill Aycox

LUCAS auto care, diagnosed the problem with my care, gave a price, fixed the vehicle, and charged the price the quoted me. No "Up Selling with Lucas". I recommend them to the utmost.

via Facebook
Jason Smith

excellent service with class!! Very very classy place that exceeds your expectations!!

via Google
Joe Mazur

Great place filled with great people! Immaculate facility staffed with knowledgeable techs and great customer service. Wouldnt go anywhere else!

Response from business owner

Thank you Joe!

via Facebook
Bill Bock

Quality service. Excellent experience overall. Thank you!!!

Response from business owner

Thank you Bill!

via Facebook
David Newman

I highly recommend Lucas Auto Care!

Very professional and knowledgeable team and the shop is spotless and the waiting area is so comfortable Ashleigh has assembled an awesome group of people we won’t take our vehicles anywhere else.

Response from business owner

Thank you David for the trusting our team with your vehicles!

via Facebook
Dave McClung

Honest, Intelligent, and Trustworthy. Three attributes that this shop has to excel beyond the rest.

Response from business owner

Thank you Dave!

via Facebook
Dylan Cottrell

Ran by some great folks. Very clean shop and ran by professional staff.

Response from business owner

Thank you, Dylan!

via Google
Dave McClung

Honest, Intelligent, and Trustworthy. Three attributes that this shop has to excel beyond the rest.

via Google
John Karageorge

This is an amazing place to get service done! My BMW needed work and via referral I ended up here! Glad I did! The staff at Lucas Auto Care does a PHENOMENAL job and handling their customers! My car is back to me and running amazingly! …

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Response from business owner

We truly appreciate the recommendation! Thank you!

via Google
Larry George

Finally I found a European garage that I can trust. They made my first experience totally a lasting impression.

Response from business owner

Thank you, Larry! We are happy we could assist you.

via Google
Justin Riggins

Impeccable service! Thanks again!

via Google
Jennifer Weis

GREAT SERVICE! I was traveling and they helped me get back on the road!!

via Google
David Cochran

Absolutely impressed with this company! Ashleigh and the entire team at Lucas Auto Care are wonderful. They get it! I am blown away at the level of customer service we received. Thank you for everything!

via Google
Jim Widener

Always great service wouldn't go anywhere else.

via Google
Rich Fearing

Best customer service you'll find anywhere!! The owners and the staff here truly care about their customers and always go the extra mile. Look no further this is the shop you can trust!!

via Google
tom c

Lucas auto care is the best great customer service and got me up and running fast

via Google
Eric particelli

Dealership quality work without the dealership BS, thank you for being here!

via Google
Synjyn Schaller

Staff was courteous, providing a shuttle service to and from location while my car was in their care. They gave a detailed explanation of why parts/services were required, and offered a fair warranty on replaced parts. They definitely have …

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Response from business owner

Thank you, Synijn! We looked forward to serving you in the future.

via Google
YVETT F

This is very clean establishment and the workers seem very knowledgeable about working on foreign cars. I will definitely be referring others to this location.

Response from business owner

Thank you, Yvonne! We truly appreciate the referrals.

via Google
Chad Black

I chose this Lucas because of the number of high reviews. I’m glad I did! I had a great experience! My Maserati has a few serious issues and some minor ones. I am completely confident in the repairs and the skills of the technicians and …

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Response from business owner

Thank you for entrusting us with your Maserati. We looked forward to serving you in the future.

via Google
wad007

Went for an oil change. The price was about 20 bucks more than what I pay at the Hendrick VW dealership in Frisco,Texas. I initially gave 3 stars BUT the owner, Tyger, contacted me personally and asked if i was aware of the price before the…

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Response from business owner

Thank you for giving us the opportunity to work with you.

via Google
Patrick Hoskins

FRIENDLY, KNOWLEDGEABLE, COMPETENT, SKILLED WITH GERMAN VEHICLES AND NO RIP OFF. NICE QUALITY WORK. TRUSTWORTHY AND MAKE AN EFFORT TO SATIFY CUSTOMERS.

Response from business owner

Thank you for the kind words Patrick!

via Google
Mark Baggett

These guys checked out my Porsche. They were not certain if my car needed a part that cost $3200. They advised me to get a second opinion. I asked, how much do I owe you for the investigation? They said, no charge, we did not complete the …

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Response from business owner

Thank you Mark!

via Facebook
G Will

It's not often I give five stars to a business but these people deserve it.

They were attentive, friendly, helpful and took care of my needs above and beyond any expectations I had.

My father told me a long time ago, a good mechanic and …

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Response from business owner

Thank you Gene, it was a pleasure and we truly appreciate your kind words.

via Google
Kirby Sims

Great customer service and professionalism. Best mechanic I have ever been to.

Response from business owner

Wow, Kirby! Thank you!

via Google
Jeff Gatlin

Honest guys, and great work at this shop! I am a repeat customer!

Response from business owner

Thank you Jeff!

via Facebook
Shelly Abitua

Great service – very professional and honest

Response from business owner

Thank you, Shelly! We appreciate your continued business.

via Google
Victoria

Lucas employees are nice and accommodating. They even have cars to loan to you! I really appreciated that help. I'll definitely go back.

Response from business owner

Thank you, Victoria! We are glad we can help.

via Google
Art Can

I have finally found a place that’s honest and customer driven. I’ve had my BMW worked on twice here and each time there is exceptional service from beginning to end. Thank you

Response from business owner

Thank you, Art! We are happy to serve.

via Google
Nicole DeVautour Ray

The service provided on my Audi was beyond my expectations. The estimate was fair, accurate and my car looked and smelled brand new when I picked it up. Thank you for the great service!

Response from business owner

Thank you Nicole!

via Facebook
Colie Cole

Great place to bring your vehicle.

Response from business owner

Thank you, Colie!

via Google
Drena Blanton

The guys at Lucas Auto are awesome. Being a woman in the city it’s great to know that they are one call away to help with my car when needed without trying to rip me off. Their help is much appreciated. Thanks guys. I highly recommend!

Response from business owner

Thank you Drena, we appreciate your business!

via Facebook
Mike C

If you're looking for a place to have your European car serviced or repaired, this is it. They have a highly knowledgeable staff, both the service technicians and the front desk staff go way above and beyond to raise the level of …

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Response from business owner

Thank you Mike! We really appreciate the kind words.

via Google
Bill Bill

My first time at this place. I had to take my Audi Q7 for alignment after spending a boat load of money on tires that had to be replaced after a year. They took my car in, did a full alignment and considering that I just had spent quite a …

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Response from business owner

We are so glad we could help Bill! Thank you for your business.

via Google
Bill Yurch

Great customer service! Took a car in for a pre-purchase inspection and they certainly helped me make the right choice!!

Response from business owner

Thank Bill for choosing Lucas Auto Care! We are here for all your vehicle needs.

via Facebook
Todd Allen

Very professionally run business. Thanks for the service on our CLS63 AMG

Response from business owner

Thank you for trusting us with your AMG!

via Google
Andres Belingon

Had a positive experience on my 2005 X5.Did a great transmission service and when I went back to pick up my car looks shiny and clean.

Response from business owner

We are glad we could severe you! Thank you for your business, Andres.

via Google
Shawn Thibodeaux

Took my 2013 Audi RS5 in for a rear main seal and oil filter housing leak. They provided a shuttle to get me back and a rental car during the repair period. The car was fixed the day they initially told me it would be and took care of all …

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Response from business owner

Thank you Shawn for trusting Lucas Auto care with your vehicle!

via Facebook
Alec Ross

Prompt attention to customer and vehicle. Went over was necessary and showed why. Did the work right the first time, and on time. Very professional.

Response from business owner

Thank you Alec for trusting Lucas Auto Care with your vehicle!

via Facebook
Tami Weitkunat

I love how they like to educate you! And do not talk down. Always willing to help.

Response from business owner

Thank you Tami for trusting Lucas Auto Care with your vehicle!

via Facebook
Becky Hensel

Highly recommend. A shout out to Chris in going over all details of my estimate.All the reps were highly professional & the place was clean, what you would expect when you bring a high end car in for maintenance.

Response from business owner

Thank you for the kind words Becky! We are glad Chris could assist you.

via Google
J Guerrero

Great customer service. Performed very good service on Range Rover, will be using Lucas Auto Care from now on.

Response from business owner

We are happy to hear that J! Thank you very much.

via Google
Karen B

I highly recommend Lucas Car Care. They do an excellent job and their service is outstanding!

Response from business owner

Thank you for the kind words Karen!

via Google
Rod Schwartz

Lucas always has the best technicians and does a fantastic job. Take your high end auto there with confidence.

Response from business owner

You’re the best Rod! Thank you!

via Google
Kay Miller

They did an awesome job on our Mercedes Benz!

Thank You so much!!!

Response from business owner

Thank you Kay for trusting Lucas Auto Care with your vehicle!

via Facebook
Dave Cortez

I called them and were very helpful, and made an appt. Fixed my vehicle same day, provided shuttle service, to and from. Bearings were replaced on my '13 pathfinder. Staff were professional, courteous. Staff wasn't full of greasy hands, …

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Response from business owner

Thank you, Dave! We are glad we got you taken care of so quickly.

via Google
Lawrence Yost

My first visit was great ! I will be back.

Response from business owner

We look forward to assisting you in the future. Thank you, Lawrence!

via Google
ds_foster

I always learn more about my car when I visit Lucas Auto Care. James and Chris has been an abundant help. Always coordinates my service and parts in advance. Thanks again.

Response from business owner

Thank you Mr. Foster, we are so happy Chris and James have been able to help you!

via Google
Julia Askew

Lucas Auto Care provides great customer service and the best mechanics. Chris is awesome and the rest of the office crew are wonderful and possess great people skills. They will always service my 2008 Porsche Cayenne.

Response from business owner

Thank you Julia!

via Facebook
Bhaskar Paladugu

Professional care

via Google
Louis Wardlaw

Good service and exceptional trouble-shooting capabilities. I've been going to these guys for a few years now and have always been able to work through the tough jobs others did not want to take. The owners take an active interest in …

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Response from business owner

Thank you Louis, we always enjoy working with you.

via Google
Beate Blakset

Lucas Auto Care seems do do a good job. It is a nice and clean fascility and the service is great. I had my AC replaced and today they are doing the timing belt. So far, so good.

Response from business owner

Thank you for your business. We looked forward to serving you in the future.

via Google
Tonia Goins

I was given the facts. They fixed my car and the work was exceptional. My experience was nothing short of Extremely GOOD! No complaints at all! If your a woman with a luxury car and don't want to be treated like a "Babe" who knows nothing …

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Response from business owner

We truly appreciate your kind words and look forward to serving you in the future.

via Google
Kimberly Thompson

Just had my A/C worked on at Lucas! The guys in there take really good care of you. I had my car in by 9 and they had it ready by 5. They washed it for me, gave me a ride home and came back for me when my car was ready. Also, the repair was…

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Response from business owner

We are glad we were able to get you taken care of so quickly. Thank you for your business Kimberly!

via Google
michael lopez

Highly recommend these guys, always great customer service. They get your vehicle to you as fast as possible. I drive about 2 hours for all my service needs with them, if that tells you anything. They do exceptional work and dont give you …

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Response from business owner

Thank you for your continued business Michael. We look forward to serving you again in the future.

via Google
Pastor Dwight Ben Sr

The Lucas team has been taking of my car for the last three years. They do an awesome job and always let me know what needed to keep my car running smooth.

Thanks you guys rock!!!!

Response from business owner

We truly appreciate your business over the years Pastor Ben. We look forward to serving you in the future.

via Google
Doug Travis

Hands down the best place to have any work done on your vehicles! Honesty and integrity on everything they do. I have never had them try to upsell me for any unnecessary repairs to any of our vehicles.

Response from business owner

Thank you, Doug!

via Facebook
Trinda Day Martin

My ol' grey mare, my 2006 525 BMW, is never in better hands than with Lucas Auto Care. It is understandable why they chose the word Care to be a part of their business name. They work hard to provide the best care for your vehicle. I think …

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Response from business owner

Thank you Trinda!

via Facebook
David McGee

Good people – I trust them!

Response from business owner

We appreciate your trust in us, David! Thank you!

via Google
John Canali

If you are looking for a mechanic that you can trust that will put your needs above anything else than nothing better than a local family owned shop. I have complete confident on all the mechanic and service sales team. Always a smile and …

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Response from business owner

Thank you, John! We look forward to serving you in the future.

via Google
Jason Wolf

Needed a quick turnaround on a track inspection and alignment. Once again Lucas was up for the task. James was awesome again. They do great work and have great customer service.

Response from business owner

Thanks Jason!

via Facebook
Edward Mackey

I found their shop while looking online for a alternative to a BMW dealer for a problem with a friend of mine's 09 328I. After talking to James Wilkinson, one of their technicians I knew that tosh was the right shop to do the repair. The …

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Response from business owner

We truly appreciate the recommendation, Edward! Thank you!

via Google
Erin Fitzpatrick

Their prices are much better than the dealership, and they are far more trustworthy and honest. I wouldn't think twice about choosing between Lucas and the dealership.

Response from business owner

Thank you for trusting us Erin! We looked forward to serving you in the future.

via Google
Jayson Lindahl

These guys were really nice and honest!

Response from business owner

Thank you, Jayson!

via Google
Richard Weis

AMAZING SHOP! They keep it clean!

via Google
Matt Nartowski

Love this place very friendly and awesome mechanic

via Google
Tom Malhiot

I have been using Lucas Auto Care since the warranty's expired on our MINI Coopers, family of 2 Coopers. Excellent Work and Service. Friendly Staff, will answer any questions you may have. I wont go any where else.

Response from business owner

Thank you Tom!

via Facebook
Martin Stakes

Awesome people doing affordable work

Response from business owner

Thank you, Martin!

via Google
JOHNNIE C

Everyone was very nice and very helpful. Feel like I got a good price and very happy with the finished product.

Jaime Santiago

I Called Lucas Auto Care for an alignment!

Chris answer the phone . He told me bring the car . I was like 20 minutes from the shop

And they took my car ! They did there job! they recommend to change the tires because the car continuous …

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Response from business owner

Thank you to your feedback Jaime!

via Google
Bill Wade

Overall I am please with the Service I received at Lucas Auto Care although I asked that the side marker bulb be replaced on the Passenger Side Front and would like that to be scheduled to be addressed.

Response from business owner

Thank you for your feedback, Bill. We look forward to serving you in the future.

via Google