Reviews from Our Happy Customers

From 233 reviews
Colie Cole

Great place to bring your vehicle.

via Google
Mike C

If you're looking for a place to have your European car serviced or repaired, this is it. They have a highly knowledgeable staff, both the service technicians and the front desk staff go way above and beyond to raise the level of …

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Response from business owner

Thank you Mike!

via Google
Drena Blanton

The guys at Lucas Auto are awesome. Being a woman in the city it’s great to know that they are one call away to help with my car when needed without trying to rip me off. Their help is much appreciated. Thanks guys. I highly recommend!

Response from business owner

Thank you Drena, we appreciate your business!

via Facebook
Bill Bill

My first time at this place. I had to take my Audi Q7 for alignment after spending a boat load of money on tires that had to be replaced after a year. They took my car in, did a full alignment and considering that I just had spent quite a …

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via Google
Bill Yurch

Great customer service! Took a car in for a pre-purchase inspection and they certainly helped me make the right choice!!

Response from business owner

Thank Bill for choosing Lucas Auto Care! We are here for all your vehicle needs.

via Facebook
Todd Allen

Very professionally run business. Thanks for the service on our CLS63 AMG

via Google
Andres Belingon

Had a positive experience on my 2005 X5.Did a great transmission service and when I went back to pick up my car looks shiny and clean.

via Google
Alec Ross

Prompt attention to customer and vehicle. Went over was necessary and showed why. Did the work right the first time, and on time. Very professional.

Response from business owner

Thank you Alec for trusting Lucas Auto Care with your vehicle!

via Facebook
Shawn Thibodeaux

Took my 2013 Audi RS5 in for a rear main seal and oil filter housing leak. They provided a shuttle to get me back and a rental car during the repair period. The car was fixed the day they initially told me it would be and took care of all …

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Response from business owner

Thank you Shawn for trusting Lucas Auto care with your vehicle!

via Facebook
Tami Weitkunat

I love how they like to educate you! And do not talk down. Always willing to help.

Response from business owner

Thank you Tami for trusting Lucas Auto Care with your vehicle!

via Facebook
Becky Hensel

Highly recommend. A shout out to Chris in going over all details of my estimate.All the reps were highly professional & the place was clean, what you would expect when you bring a high end car in for maintenance.

via Google
J Guerrero

Great customer service. Performed very good service on Range Rover, will be using Lucas Auto Care from now on.

via Google
Karen B

I highly recommend Lucas Car Care. They do an excellent job and their service is outstanding!

via Google
Kay Miller

They did an awesome job on our Mercedes Benz!

Thank You so much!!!

Response from business owner

Thank you Kay for trusting Lucas Auto Care with your vehicle!

via Facebook
Rod Schwartz

Lucas always has the best technicians and does a fantastic job. Take your high end auto there with confidence.

via Google
Dave Cortez

I called them and were very helpful, and made an appt. Fixed my vehicle same day, provided shuttle service, to and from. Bearings were replaced on my '13 pathfinder. Staff were professional, courteous. Staff wasn't full of greasy hands, …

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via Google
Lawrence Yost

My first visit was great ! I will be back.

via Google
ds_foster

I always learn more about my car when I visit Lucas Auto Care. James and Chris has been an abundant help. Always coordinates my service and parts in advance. Thanks again.

via Google
Bhaskar Paladugu

Professional care

via Google
Julia Askew

Lucas Auto Care provides great customer service and the best mechanics. Chris is awesome and the rest of the office crew are wonderful and possess great people skills. They will always service my 2008 Porsche Cayenne.

Response from business owner

Thank you Julia!

via Facebook
Louis Wardlaw

Good service and exceptional trouble-shooting capabilities. I've been going to these guys for a few years now and have always been able to work through the tough jobs others did not want to take. The owners take an active interest in …

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via Google
Tonia Goins

I was given the facts. They fixed my car and the work was exceptional. My experience was nothing short of Extremely GOOD! No complaints at all! If your a woman with a luxury car and don't want to be treated like a "Babe" who knows nothing …

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via Google
Beate Blakset

Lucas Auto Care seems do do a good job. It is a nice and clean fascility and the service is great. I had my AC replaced and today they are doing the timing belt. So far, so good.

via Google
Kimberly Thompson

Just had my A/C worked on at Lucas! The guys in there take really good care of you. I had my car in by 9 and they had it ready by 5. They washed it for me, gave me a ride home and came back for me when my car was ready. Also, the repair was…

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via Google
michael lopez

Highly recommend these guys, always great customer service. They get your vehicle to you as fast as possible. I drive about 2 hours for all my service needs with them, if that tells you anything. They do exceptional work and dont give you …

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via Google
Pastor Dwight Ben Sr

The Lucas team has been taking of my car for the last three years. They do an awesome job and always let me know what needed to keep my car running smooth.

Thanks you guys rock!!!!

via Google
Doug Travis

Hands down the best place to have any work done on your vehicles! Honesty and integrity on everything they do. I have never had them try to upsell me for any unnecessary repairs to any of our vehicles.

Response from business owner

Thank you, Doug!

via Facebook
Trinda Day Martin

My ol' grey mare, my 2006 525 BMW, is never in better hands than with Lucas Auto Care. It is understandable why they chose the word Care to be a part of their business name. They work hard to provide the best care for your vehicle. I think …

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Response from business owner

Thank you Trinda!

via Facebook
David McGee

Good people – I trust them!

via Google
John Canali

If you are looking for a mechanic that you can trust that will put your needs above anything else than nothing better than a local family owned shop. I have complete confident on all the mechanic and service sales team. Always a smile and …

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via Google
Jason Wolf

Needed a quick turnaround on a track inspection and alignment. Once again Lucas was up for the task. James was awesome again. They do great work and have great customer service.

Response from business owner

Thanks Jason!

via Facebook
Edward Mackey

I found their shop while looking online for a alternative to a BMW dealer for a problem with a friend of mine's 09 328I. After talking to James Wilkinson, one of their technicians I knew that tosh was the right shop to do the repair. The …

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via Google
Erin Fitzpatrick

Their prices are much better than the dealership, and they are far more trustworthy and honest. I wouldn't think twice about choosing between Lucas and the dealership.

via Google
Jayson Lindahl

These guys were really nice and honest!

via Google
Richard Weis

AMAZING SHOP! They keep it clean!

via Google
Matt Nartowski

Love this place very friendly and awesome mechanic

via Google
Tom Malhiot

I have been using Lucas Auto Care since the warranty's expired on our MINI Coopers, family of 2 Coopers. Excellent Work and Service. Friendly Staff, will answer any questions you may have. I wont go any where else.

Response from business owner

Thank you Tom!

via Facebook
Martin Stakes

Awesome people doing affordable work

via Google
JOHNNIE C

Everyone was very nice and very helpful. Feel like I got a good price and very happy with the finished product.

Jaime Santiago

I Called Lucas Auto Care for an alignment!

Chris answer the phone . He told me bring the car . I was like 20 minutes from the shop

And they took my car ! They did there job! they recommend to change the tires because the car continuous …

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via Google
Bill Wade

Overall I am please with the Service I received at Lucas Auto Care although I asked that the side marker bulb be replaced on the Passenger Side Front and would like that to be scheduled to be addressed.

via Google
Derren Baptiste

I was looking for a quality repair shop with the same level of expertise as the dealership at a more reasonable price........and I definitely found it @ Lucas.

For foreign cars especially those outside of their respective factory warranty I…

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via Google
Ed Black

The go to. Foreign and Domestic.

via Google
Judy Thompson

I just popped in and they took care of me immediately. The best thing is that they are all gentlemen down to the laborer. And of course they fixed my problem immediately. Even the young lady that works in the office knew what was wrong with…

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via Google
Maria Constanza Septer

I highly recommend Lucas Auto Care. It starts with their customer service, you will not find anyone more professional and courteous. Next is knowledge, they know what the heck they are taking about, there's no BS here. Third they stand …

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via Google
Maria Constanza Isse-Septer

I highly recommend Lucas Auto Care. It starts with their customer service, you will not find anyone more professional and courteous. Next is knowledge, they know what the heck they are taking about, there's no BS here. Third they stand …

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Response from business owner

Thank you Maria

via Facebook
Debra Miller

Professional-polite-willingness to work with customer- highest recommendation possible.at a great price!!! Working with Chris and other. Staff was a great experience!!!

via Google
michael Goodrich

I was on my way to Florida from California in my Ferrari 550 Maranello when the trunk of my car refused to open. We needed our luggage from the trunk so we started to call the Ferrari dealerships and other repair shops. They could not help …

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via Google
KINGSLEY A

I had a very good experience at Lucas. The entire team were cautious and professional in attending to my needs. I am very grateful!

Arthur Castillo

My experience with Lucas began with a phone call yesterday which was great. I was looking for an oil change on my 2016 Audi Q5; I had a ton of questions and Evan addressed each one. I brought my car in today for that oil change and ran …

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Response from business owner

Thank you Arthur

via Facebook
Arthur Castillo

My experience with Lucas began with a phone call yesterday which was great. I was looking for an oil change on my 2016 Audi Q5; I had a ton of questions and Evan addressed each one. I brought my car in today for that oil change and ran into…

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via Google
John Mongiovi

This is the best place I ever went too. I went 3 mechanic shops and each one told me a different story. So I went to Lucas auto. They were so honest they told me what the problem was right away. They are so reasonable and the guys were so …

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via Google
Rafiq Qassam

This is the place to go for all your automotive needs, fixed my issue on time and reasonably priced. Staff was very courteous and friendly. Would definitely recommend

via Google
Aamir Virani

Amazing shop. Very clean. My concern was addressed right away and the diagnosis were on point therefore it was fixed and fixed right the first time. Will definitely recommend this shop to anybody for auto care needs. 5 star all the way.

via Google
Kurt

They always take good care of us.

via Google
Brandi Taylor

Great place

via Google
robert phelan

We've been using Lucas for over a year on our 2 Mercedes that are out of warranty. The whole Lucas team is 1st rate.

Response from business owner

Thank you Robert

A privilege and honor to do business with you.

via Google
Michael Landry

This is a hidden gem in luxury car care. Service is on the Ritz Carlton level. They always do what is best for your car. I will take my Mercedes CLS 550 nowhere else. Fast, friendly, and thorough.

Response from business owner

A privilege and honor to do business with you Michael

via Google
Mary Ann Brogan-Landry

We are spoiled by Lucas Auto Care. They have been available to assist us in maintaining and repairing our European cars regularly. So nice to have a local business who lives in our community. We have definitely taken advantage of their …

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Response from business owner

Thank you Mary Ann! We feel the same about Dr. Landry and you and the team at Consultants in Dental Aesthetics!

via Facebook
Cassie Westfall Eakins

We took a truck to these guys for an inspection before buying it a few months ago- they were very thorough and helped me (someone who understands very little about the car) understand exactly what was right and what was wrong with the truck…

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Response from business owner

We appreciate your business Cassie

via Google
Meatyore

Having recently moved to Houston, I was thinking I could never replace the mechanic I had back in Ohio , of nearly 3 decades. I was soo glad to be wrong! I have been to Lucas Auto Care about 4 times now, and have gotten competitive bids for…

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via Google
James Wilkerson

Very knolegable staff in shop and nice office people

via Google
A Google User

This is a revised review after a phone call received from Jason Bennett of Lucas Auto Care, following my bad experience of the previous day. Jason called me back the same morning to address my concerns. He was polite, professional and very …

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Response from business owner

Thank you Mr. Ojo

via Google
Omair Tariq

What an amazing experience for my BMW 528i. They did the job in half as much vs dealer, provided shuttle service back and forth that was convenient, the guys were extremely customer centric. All in all 5 star experience!!

via Google
Lilian Garrick

LOVE these guys here!!! 🙂 Tyger, Ashleigh, Richard B., James, Evan, Jason; ALL of them, really COOL people! Not only do they take care of my car but me too! ☺️

Outstanding customer care, well-experienced techs & master mechanics. Well …

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via Facebook
Erin Day

Lucas is the best specialty car service/repair shop in Houston...BAR NONE! They are very customer friendly and bend over backwards to make sure you are satisfied with the work. They do all the work on my Porsche 911 and Ferrari F430 and I …

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via Google
Bryanna C

I went to Lucas auto care for a basic car inspection and they finished in 25-30 mins despite all the cars lined up.

My brakes had 10% left and they were going to charge $1200 for all to get repaired, so I went to another place but I would …

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via Google
Roy M. DuBose Jr.

I inquired about replacing defective horns on my Panamera and James Wilkerson was very knowledgeable of my vehicle. He recommended to change the air filter too, while it's accessible. Thank you James and Lucas Car Center. Your expedient …

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via Google
Doug

Lucas The greatest team of experts that are very conscientious on improving your experience with repairing your car. Been using them for years and would not go to any other place .

Response from business owner

Thank You!

via Google
Marlene Leta

We've had several luxury brand cars, and the level of service from Lucas Auto Care is probably the best we've ever experienced. I really like that they offer a loaner car. Big improvement!

via Google
Greg Norwood

Took my 2005 Audi TT in for front axle replacement. Assumed it to be standard R&R, right on no problem,

Left side after 3 trys, found out to be a Factory Order item, as in Germany! NO Problem, Lucas got the axle rebuilt and it was Fantastic…

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via Google
leonard nunez

Best automotive repair service ever!!! They fixed my bmw right the first time. They knew my car better than the dealer. I will never take my car anywhere else. These guys are outstanding!

Response from business owner

Leo, thank you for the kind words. We strive to be the very best in terms of the work we do, glad you had a great experience with us and we look forward to your next visit!

via Google
Steven Carr

Wow. It is refreshing to find an auto repair company that is honest and customer care oriented. This place hits it out of the park. My car was in good company but the bill was reasonable. Top mechanics and management.

via Google
Sany Roy

Finding a skilled and trustworthy mechanic is never easy so I couldn't be more thrilled with my experience with Jason and his team at Lucas Auto Care

via Google
Jeremy Canton

General manager is a little queer. But over all a great experience.

via Google
Richard Vandemark

I brought my S5 in for a repair. The repair was done but also a thorough inspection of my car and replaced an item that was on campaign in your system. I had heard that Lucas Auto Care service was good and it was phenomenal!

via Google
Tabor Smith

Lucas Auto Care and all of the people who work there are great. They are the best, and they are all very trustworthy. I wouldn't take my car anywhere else.

via Google
GoogleUser2025

These guys are good. I now take my BMW there for service. Personable, attention to detail, quality service and good value.

Response from business owner

We appreciate your business

via Google
Jason Wolf

Dropped off 911 for a check engine and a brake flush. Honest assessment of check engine light. Some loose mass flow sensor that was easily fixed. brake flush charge very reasonable. They didnt have the brake fluid I wanted but were able to …

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via Google
Merwyn Oliveria

Definitely feel welcomed when I bring my 911 for service. They take care of your car and Richard and Jason have been great to work with. Unfortunately, my Porsche ground kit is too low to clear their equipment that I will have to bring it…

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Response from business owner

Thank you Merwyn

via Facebook
Leo Nunez

I'm extremely happy with the service. I have become very comfortable with Richard (one of the techs) who I feel is not taking advantage of me. This is the first shop I have found in the Cypress area to win my confidence. I would highly …

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Response from business owner

Thank you Leo!

via Facebook
Tyger Lucas

I am Tyger Lucas, the owner responding to all negative rewiews. Anyone who has ever had a problem with their service or repair at Lucas Auto Care has the same 18 months, unlimited mileage, 100% money back guarantee! No questions asked! so …

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via Facebook
Kevin R Roberts

I took my BMW 740 to this shop to get some work done and I was very please with how quickly they got the work done. despite being very busy Jason was super cool and they got my car fixed in a couple hours.

Response from business owner

Thank you Kevin!

via Facebook
Susan R Catchings

Finding a skilled and trustworthy mechanic is never easy so I couldn't be more thrilled with my experience with Jason and his team at Lucas Auto Care

Response from business owner

Thank you Susan!

via Facebook
Lucia P Leary

This place is no-nonsense, Jason is a straight shooter, your vehicle will be back in working order in a reasonable timeframe, and you won't lose your shirt or patience in the process. Much gratitude to Jason and his staff.

Response from business owner

Thank you Lucia

via Facebook
নুসরাত ফারিয়া

After receiving a ridiculous quote from the Mercedes dealership for my Mercedes I decided I wanted a second opinion. Not only did Jason quote me a more reasonable price for the repair, he then figured out the problem was something else …

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Response from business owner

Thank you!

via Facebook
John Mccurdy

Today Jason really put my mind at ease, giving my car a test drive after I felt something was wrong. He was very friendly and made himself immediately available, gave me a few tips to maintain my car, and all this for free, with a big smile…

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Response from business owner

Thank you John!

via Facebook
Daniel Lopez

Great Auto Repair place, I know the owner and customer service is he number one priority.

Response from business owner

Thank you Daniel

via Facebook
Paul Sikand

I was talking to a friend of mine at a Restaurant about finding a good guy who is honest and knows how to work on Benz. I hate dealership. He recommended this place and I say I will give it a shot. I told him about my benz making a noise …

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via Google
Jason Burgess

Great place, great people doing a great job.

Response from business owner

Thank You so much for your business!

via Google
Ming Chuong

I brought my BMW's to Lucas Auto Care last week and I have been very pleased with how well they taken care of my car, fast turnaround and high quality work. Being that it's my first time there, this place is absolutely amazing. Tyger " the …

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via Google
Mona Currey

Love Lucas Auto Care! They helped me get my little car back on the road when the dealership couldn't/wouldn't. I drive a Smart ForTwo...not the most common vehicle on the road. It has a known issue that happens to my year vintage. Took it …

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via Google
Bill Underwood

They are awesome. I had them do some work on my 2004 Lotus Esprit. The professionalism and communication far exceeded the service that I have had from the dealer. Thank you Whitney and Jason. Fabulous job, and I look forward to my next …

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via Google
Robert Sek

Let me first start off by saying that I run a european auto repair facility in Austin so I am in the business. I was driving down to Houston from Austin for a business meeting and my Benz literally died on my while at my hotel in The …

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via Google
Ryan Collins

They have a great staff, very friendly, and courteous. They did a great job on my car. It runs like a millions dollars again. Thanks.

via Google
mlafavers1

Went in with a check engine light problem . They also found a fuel leak and fixed that.

The check engine light was an emission problem . I was charged for them trying to fix the emission problem, but they refunded my money when they could …

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via Google
Juan Cantu

I have been using Lucas for the over 2 years. Every service is fully explained and the work is done without reoccurring issues. My wife's 2009 BMW has had multiple oil services, rear wheel brake job, and royal flush and is running perfectly…

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via Google
Gary Drew

Been going to this guy for years. Tremendously skilled mechanics, his paint and body guys do work like Picasso. If you're tired of getting screwed at the dealers, go to this guy and you wish you went to him years ago.

via Google
Pamela Chen

Being a woman and not knowing so much about cars, I got SOOO tired of being dicked around by mechanics and shops who did quick/shoddy jobs on my vehicle.

Not with this place. From the first phone call inquiring about their services, to the …

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via Google
Glenn East

I just went to Lucas Auto Care for the first time. They were recommended by my amazingly wonderful and beautiful girlfriend, shameless plug, and so happy that she did. Tyger, the owner, is constantly in touch with you on what is going on …

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via Google