Reviews from Our Happy Customers

From 303 reviews
MONICA A

Great service, great team. Chris and his team are amazing. Pick up, drop off, loaner car, communication Lucas Auto delivers. My car FINALLY has returned to its glory.

via Google
CARI P

They got my Mini in right away and gave it an oil change for a quarter of what the dealership charges! All real nice people too:)

via Google
TRINA E

I was hesitant to bring my Mercedes CLA 250 anywhere other than the dealership. However, from the moment I called them they made me feel confident in my decision to bring my car in for a service b. It was done in a professional and timely …

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Response from business owner

Thank you, Trina! It’s a pleasure to serve you.

via Google
Allie Raisbeck

Great customer service.

Response from business owner

Thank you, Allie!

via Google
IAN M

Excellent service and repair time. My car broke down a few miles from their shop and they not only sent a tow truck to me to tow the car but then drove me to my house. I would definitely recommend Lucas Auto Care and will return for any …

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Response from business owner

Thank you, Ian!

via Google
Michael Thingstad

great service and extremely helpful staff...much better than a dealership...

Response from business owner

Thank you, Michael!

via Google
Beverly Reynolds Hornback

As specialists in foreign made cars, the crew at Lucas knows how to ID problems and fix them. I trust them completely.

via Facebook
Alondra Fraire

James was very nice. I received a complimentary service light check. Very quick and thorough.

via Facebook
DAN P

Honest, professional, great work!

via Google
Travis Burks

These guys are very knowledgeable, honest, and professional. I was taken care of by Jason and Chris, they resolved all the problems that I had on my BMW 528i E60. I am a happy customer. Not to mention they even transfered my vehicle over to…

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via Facebook
JAVIER D

Great service...

via Google
SHARI C

This business took my vehicle issue with the upmost attention and fast response quote to make an informed decision on the repairs and safety of my daughter who drives this car! Outstanding service and I will bring my next foreign car here …

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via Google
PHILLIP S

Took my 2015 VW Passat in for an AC issue last week. Made an appointment and they were expecting me and engaged promptly. Went over thoroughly what to expect and what steps they would take. They went out of their way to perform an overall …

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via Google
NEIL N

Always a good experience with the Lucas team

via Google
EDWARD P

Very professional and they provide top service. I totally trust them with my Porsche and believe they provide better than dealer service at substantially lower cost.

via Google
BILL S

Audi S5 clutch master cylinder replacement: A very courteous and professional experience. Thanks again!

via Google
Christina Botkin

Great experience with repairs to our old VW Jetta, excellent communication and very reasonable pricing. Felt like we got the same five star treatment as everyone else there with their Porches and BMWs! 🙂 Thank you much, we’ll be back.

Response from business owner

Thank you Christina for the kind words!

via Facebook
CHERI B

I took my car in to get the air conditioner fixed after reading many reviews online about the service. The repair was not cheap but it came with a guarantee for 3 years or 36000 miles if OEM parts were used. I went ahead and agreed for OEM …

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via Google
EMMANUEL O

Jason and his team did a great job on my ML350. Jason accommodated me as soon I get in without a scheduled appointment. I was really happy with their service. Great service and the cost of service was the lowest compared to other service …

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via Google
LOWELL H

Excellent service in a timely manner at a reasonable price. Staff is very knowledgeable and takes the time to explain any issues and the options available. I have been a customer for over three years now and have been very satisfied.

SANDRA E

This was a bitter-sweet day for me.

My 2010 ML350 ESP light began flashing again after spending over $500.00 three days ago at the Mercedes dealership for a diagnosis and replacement of a wheel sensor. Frustrated, I looked on line for …

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via Google
WILLIAM L

I had one of their customers stop at my shop in Southfields NY. A compressor they installed had failed they shipped a new compressor to me and paid the labor to install it. They honored their warranty for a customer out of state that shows …

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Response from business owner

Thank you Emma,

We feel very honored to receive a compliment like this from another shop owner. Thank you for helping us raise the industry standard and working together to take care of our mutual customer.

via Google
MICHELLE W

Would totally recommends this place. New in town, needed inspection for Texas plates and just saw this place as I drove by. Came outside to greet me, did the inspection, engaged in polite small talk the entire time, and

promptly sent me on …

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via Google
butternuttt

I would like to thank Mr. Tyger Lucas for going above and beyond to make sure his customers were happy. After dealing with him, I learned that he is a man of his word and truly cares about whether his customers are happy.

Response from business owner

Thank you for the kind words.

via Google
Emma Williams

They honored a customers warranty at my shop in NY paid for everything. Anybody in the area would be crazy not to use them they are very honest and have great customer service

via Facebook
NATALIE M

I would recommend Lucas auto Care to everyone, they are very professional and explained everything well and made my first experience awesome! They were the friendliest group I've ever come across for my car maintenance.

via Google
KELLY P

Thank you for your help today.

Response from business owner

It was a pleasure!

via Facebook
Dawna DeDe Langley

Lucas Auto did a great job repairing my truck. Attention to detail, great work and they went above and beyond to make things easy for me and the rental car insurance supplied. You won’t be disappointed if you use their company.

via Facebook
LARRY L

They’re awesome!! Wouldn’t take my vehicles any place else.

via Facebook
ANDREW W

More than happy with the service I received here. Very good customer service, with professional friendly staff. They gave me regular updates, and rather than the work being delayed and taking longer than the estimate it was completed at the…

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via Google
WARREN M

The Team at Lucas Auto are friendly, gracious, and exceed expectations. I will recommend them to all family, friends, and anyone who is looking for a dependable place to have their car serviced. Thanks for a great experience.

via Google
TIM M

The Mini Cooper from hell took sometime but Lucas did it right and did it fair. We will be back... Again!

via Facebook
DWIGHT B

Lucas has been taking care of my S63 Mercedes for the last four years, they have been doing an awesome job. We’re completely satisfied with the job that the Lucas team have been doing. Chris always get me in and out. Thanks for the road …

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via Facebook
Marcy Wright

Did a great job and completed all of the repairs and maintenance on my BMW in a timely manner. The staff was attentive and friendly.

via Facebook
fredboat

First rate service, Thanks

via Google
ROBERT D

Staff is courteous, friendly and accommodating!!

Response from business owner

Thank you Robert!

via Google
DEE J

Everything was great from the call to make the appointment through picking my car up after service. Waiting area was well kept and spacious. Staff was knowledgeable and friendly. It will be great once all the road construction in the area …

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Response from business owner

Thank you Dee! We are looking forward to that day as well.

via Google
Khoa Huu Nguyen

It's always a pleasure doing business with Lucas Auto Care. I dropped off my Mercedes CLS550 in need of service and a few minor repairs. They gave me a lift home. The next day when it was ready, they even picked me up. No more trips …

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Response from business owner

Thank you Khoa, it is a pleasure to help you with your CLS550!

via Facebook
AARON M

Best experience I've had a shop bar none. I know a little bit about cars but play dumb when I talk to mechanics so I know if they're being honest or not. Lucas Auto Care was honest and respectful and have me a list of what I needed to have …

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Response from business owner

Happy to help Aaron!

via Google
MELINDA M

Car ready when promised. Very professional staff. Great service and much less expensive than dealership

Response from business owner

Happy to serve Melinda!

via Google
Dave ..

Expert service performed on time at a good price.

Much better for my BMW than going to the “Death Star” and paying more for bad service.

I’ll be back. Thanx so much.

Dave

Response from business owner

Thank you, Dave!

via Google
Michael Stanley

So very helpful and understanding! I always go for my oil changes and car issues.

Response from business owner

Thank you for continued business, Michael!

via Google
Chris Miller

You have to love it when the work is done for less than what was quoted.

Response from business owner

Happy to severe!

via Google
Mustafa Mandviwala

Lucas has improved their service from good to excellent. They are honest, reliable, courteous and extremely trustworthy people. No need to get a second opinion to their recommendations.

Would highly recommend

Response from business owner

Thank you Mustafa!

via Facebook
Mark Barnes

The alternative solution for the dealership if repairing your vehicle to save some money.

Response from business owner

Happy to help Mark!

via Google
Jon Tessman

Great team with the customer's best interests in mind!

Response from business owner

We appreciate your continued patronage!

via Google
Eloisa Monroig

Great service!! A very convenient location and a reasonable cost. The staff is very friendly and helpful.

Response from business owner

Thank you Eloisa!

via Facebook
Carter Pettychange

Top notch service, great customer care! The only place I go service my car.

Response from business owner

Thank you Eric!

via Facebook
Kenney Dillard

Really appreciate Chris & The Lucas Team for their professionalism and technical knowledge servicing my car. I highly recommend Lucas Auto Repair.

Response from business owner

Thank you Kenney, we appreciate your business!

via Facebook
Don McSwain

Great service each and every time. One of the few shops I feel like I can trust.

Response from business owner

Thank you Don!

via Facebook
Don - G-TEL

Great service

Response from business owner

Thank you, Don!

via Google
Powell Family

Top notch service.

Response from business owner

Thank you to the Powell family!

via Google
LaWanda Hall

Have taken my Mercedes to them 3 or 4 times now and every time they get it right!! Would highly recommend

Response from business owner

(Translated by Google) Thank you, LaWanda!

(Original)

Thank you, LaWanda!

via Google
Michael Pattison

Fast quality work at a great price.

Response from business owner

Thank you, Mr. Pattison

via Google
Meleesa Adams

Every time I use Lucas I am very pleased with the work and the communication from them. They are great at explaining things.

Response from business owner

Thank you Meleesa!

via Facebook
Stella Wheat

Chris is the best service adviser I've every encountered. Lucas Auto Care is honest and I highly recommend them for any type of auto repair.

Response from business owner

Thank you, Stella!

via Google
Heather Stringer Lucas

I can not rave about this place enough! I tend to have the worst car luck and they always take care of me, EVERY SINGLE TIME!

Response from business owner

Thank you Heather, we appreciate your business!

via Facebook
C. CEAZR

They do what they say... Fix exotic cars, the right way the first time!

Response from business owner

🙌🏻Thank you!

via Google
Diana Parish

I have been a customer of Lucas Auto Car for many years even though I don’t live close to them. This is because they give such excellent service and go above and beyond what others do. I needed an inspection and knew there would be other …

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Response from business owner

Thank you very much for your continued business, Diana!

via Google
Jeromy Chandler

As always they did a great Job. Came in for an oil change and they found and (after speaking with me) repaired a problem with my 2012 Corvette that left on its own, would have have turned into a major issue later on. It did take a day …

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Response from business owner

Thank you Jeromy!

via Facebook
Kim Sharp

outstanding shop super proud of you bro

Response from business owner

Thank you!

via Google
Randy Millin

Fsst suto service. Qualified technicians. And the friendliest Customer service I've received anywhere. I highly recommend Lucas Auto Care.

Response from business owner

Thank you very much for the kind words Randy! We appreciate you and your business.

via Google
Andy Jackson

Very impressed with these guys! Great service and expertise. Definitely saved me money from going to the dealership.

Response from business owner

Thank you, Andy! Happy we could help.

via Google
Nandu Konat

Professional, trustworthy and prompt.

Response from business owner

Thank you for entrusting is with your vehicles.

via Google
Bob Shanley

Great Service! Using Lucas for our 2016 Mercedes service, not the dealership. Much better option.

Response from business owner

Thank you, Bob! We are so happy we could take care of you and your Mercedes.

via Google
Jamal Littles

This place is the real deal! They figured out in 45 min what others could not do! I have been trying to get my Mercedes-Benz accurately diagnosed since Thanksgiving! I highly recommended this place. They are AWESOME! This will definitely be…

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Response from business owner

Thank you, Jamal! We are proud to be your new doctor.

via Google
Morris Pyle

This is the first time using your service and I must say it was quite a pleasant experience . I was treated like royalty and Chris was an outstanding facilitator of that feeling. Such attention to detail & great customer service. I usually …

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Response from business owner

Thank you, Ms. Pyle! We are honored to service your Volvos!

via Google
Palmira Testa

My 2013 BMW has been giving me trouble...they are always courteous, honest and do their job until they get it right! My service advisor Chris has gone the extra mile every time! They stand by their quality and even delivered my car to me…

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Response from business owner

Thank you Palmira for trusting us with your BMW.

via Facebook
Bill Aycox

LUCAS auto care, diagnosed the problem with my care, gave a price, fixed the vehicle, and charged the price the quoted me. No "Up Selling with Lucas". I recommend them to the utmost.

via Facebook
Jason Smith

excellent service with class!! Very very classy place that exceeds your expectations!!

via Google
Joe Mazur

Great place filled with great people! Immaculate facility staffed with knowledgeable techs and great customer service. Wouldnt go anywhere else!

Response from business owner

Thank you Joe!

via Facebook
Bill Bock

Quality service. Excellent experience overall. Thank you!!!

Response from business owner

Thank you Bill!

via Facebook
David Newman

I highly recommend Lucas Auto Care!

Very professional and knowledgeable team and the shop is spotless and the waiting area is so comfortable Ashleigh has assembled an awesome group of people we won’t take our vehicles anywhere else.

Response from business owner

Thank you David for the trusting our team with your vehicles!

via Facebook
Dave McClung

Honest, Intelligent, and Trustworthy. Three attributes that this shop has to excel beyond the rest.

Response from business owner

Thank you Dave!

via Facebook
Dylan Cottrell

Ran by some great folks. Very clean shop and ran by professional staff.

Response from business owner

Thank you, Dylan!

via Google
Dave McClung

Honest, Intelligent, and Trustworthy. Three attributes that this shop has to excel beyond the rest.

via Google
John Karageorge

This is an amazing place to get service done! My BMW needed work and via referral I ended up here! Glad I did! The staff at Lucas Auto Care does a PHENOMENAL job and handling their customers! My car is back to me and running amazingly! …

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Response from business owner

We truly appreciate the recommendation! Thank you!

via Google
Larry George

Finally I found a European garage that I can trust. They made my first experience totally a lasting impression.

Response from business owner

Thank you, Larry! We are happy we could assist you.

via Google
Justin Riggins

Impeccable service! Thanks again!

via Google
Jennifer Weis

GREAT SERVICE! I was traveling and they helped me get back on the road!!

via Google
David Cochran

Absolutely impressed with this company! Ashleigh and the entire team at Lucas Auto Care are wonderful. They get it! I am blown away at the level of customer service we received. Thank you for everything!

via Google
Jim Widener

Always great service wouldn't go anywhere else.

via Google
Rich Fearing

Best customer service you'll find anywhere!! The owners and the staff here truly care about their customers and always go the extra mile. Look no further this is the shop you can trust!!

via Google
tom c

Lucas auto care is the best great customer service and got me up and running fast

via Google
Eric particelli

Dealership quality work without the dealership BS, thank you for being here!

via Google
Synjyn Schaller

Staff was courteous, providing a shuttle service to and from location while my car was in their care. They gave a detailed explanation of why parts/services were required, and offered a fair warranty on replaced parts. They definitely have …

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Response from business owner

Thank you, Synijn! We looked forward to serving you in the future.

via Google
YVETT F

This is very clean establishment and the workers seem very knowledgeable about working on foreign cars. I will definitely be referring others to this location.

Response from business owner

Thank you, Yvonne! We truly appreciate the referrals.

via Google
Chad Black

I chose this Lucas because of the number of high reviews. I’m glad I did! I had a great experience! My Maserati has a few serious issues and some minor ones. I am completely confident in the repairs and the skills of the technicians and …

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Response from business owner

Thank you for entrusting us with your Maserati. We looked forward to serving you in the future.

via Google
Adam Perry

Went for an oil change. The price was about 20 bucks more than what I pay at the Hendrick VW dealership in Frisco,Texas. I initially gave 3 stars BUT the owner, Tyger, contacted me personally and asked if i was aware of the price before the…

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Response from business owner

Thank you for giving us the opportunity to work with you.

via Google
Patrick Hoskins

FRIENDLY, KNOWLEDGEABLE, COMPETENT, SKILLED WITH GERMAN VEHICLES AND NO RIP OFF. NICE QUALITY WORK. TRUSTWORTHY AND MAKE AN EFFORT TO SATIFY CUSTOMERS.

Response from business owner

Thank you for the kind words Patrick!

via Google
Mark Baggett

These guys checked out my Porsche. They were not certain if my car needed a part that cost $3200. They advised me to get a second opinion. I asked, how much do I owe you for the investigation? They said, no charge, we did not complete the …

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Response from business owner

Thank you Mark!

via Facebook
G Will

It's not often I give five stars to a business but these people deserve it.

They were attentive, friendly, helpful and took care of my needs above and beyond any expectations I had.

My father told me a long time ago, a good mechanic and …

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Response from business owner

Thank you Gene, it was a pleasure and we truly appreciate your kind words.

via Google
Kirby Sims

Great customer service and professionalism. Best mechanic I have ever been to.

Response from business owner

Wow, Kirby! Thank you!

via Google
Jeff Gatlin

Honest guys, and great work at this shop! I am a repeat customer!

Response from business owner

Thank you Jeff!

via Facebook
Shelly Abitua

Great service – very professional and honest

Response from business owner

Thank you, Shelly! We appreciate your continued business.

via Google
Victoria

Lucas employees are nice and accommodating. They even have cars to loan to you! I really appreciated that help. I'll definitely go back.

Response from business owner

Thank you, Victoria! We are glad we can help.

via Google
Art Can

I have finally found a place that’s honest and customer driven. I’ve had my BMW worked on twice here and each time there is exceptional service from beginning to end. Thank you

Response from business owner

Thank you, Art! We are happy to serve.

via Google
Nicole DeVautour Ray

The service provided on my Audi was beyond my expectations. The estimate was fair, accurate and my car looked and smelled brand new when I picked it up. Thank you for the great service!

Response from business owner

Thank you Nicole!

via Facebook
Colie Cole

Great place to bring your vehicle.

Response from business owner

Thank you, Colie!

via Google
Drena Blanton

The guys at Lucas Auto are awesome. Being a woman in the city it’s great to know that they are one call away to help with my car when needed without trying to rip me off. Their help is much appreciated. Thanks guys. I highly recommend!

Response from business owner

Thank you Drena, we appreciate your business!

via Facebook