Our Reviews

Reviews from Our Happy Customers

From 367 reviews
KARMYN D

Great customer service and the shop waiting area was very clean.

via Google
Bawani Nathan

Very well run auto service station. My car was evaluated accurately within a few minutes of taking it in. The repair work matched up with what the manufacturer said.

Prices were fair. The nicest service was the free drop off and pick up. …

read more
via Google
ERIN S

Friendly, knowledgeable staff. It’s so awesome to have a place close to home that can service my Mini and you can’t beat their prices!! Thank guys!!

Response from business owner

Thank You Eric!

via Facebook
KEITH L

Best service in a timely fashion on my BMW 750 LI. I will be taking my cars there for all repairs

via Google
CYNTHA P

Lucas Auto Care is top notch! Their customer care was great. My car needed a few things done and the repair was spot on. Not many businesses are there to be so professional, explaining everything in detail, and delivering on their work as …

read more
Response from business owner

Thank you, Cynthia!

via Google
BoB Noriega

Honesty, integrity, expertise, extraordinary customer service--Lucas Auto Care gets the job done! I had brought my Land Rover Discovery in for a regular service. They we're on time, on budget, fair and honest. If you have been looking for …

read more
via Google
Raj Amin

Specialist in foreign cars...loaner car makes it very convenient... very fair business...

via Google
CARLOS V

Great service from an experienced, knowledgeable and friendly staff. They always take good care of my "baby". (BMW 525i)

via Google
HOWARD S

Great shop for European cars!!!,took my s550 Mercedes there to have tpms checked!,had a bad sensor in tire they replaced it in a timely matter work was excellent and Chris is awesome along with the other staff!! And mechanics!!!this place …

read more
via Google
LISETTE K

First time going there ever and I loved it. Went in for inspection and they were all very friendly. Will be going back for service

via Google
ULF B

You guys did very well. 100%. Excellent service, great mechanics.

강영호

Very friendly, and perfect service my old Audi Q7 (2008 Model). Next time I will go again for their service.

via Google
Runner Gurl

Superb service! Went out of their way to keep me informed on the status of the car. Very customer friendly. Highly recommend them.

via Google
DONALD D

It's always a blast to visit and chat with the crew. It's like being part of a family. I like seeing the other cars and I know my car will always be taken care of properly.

Camille Wilcher

Always take my vehicle to Lucas Auto Care. Even though it is a neighborhood auto shop, the service is world class. The staff and service people are extremely knowledgeable about a variety of makes and models of vehicles. I have consistently…

read more
via Google
Clifford Wilson

I had a great experience with this company. I had scheduled an appointment at their opening time and arrived early. They opened a few minutes earlier than the listed time which was very much appreciated by me. They called me later in the …

read more
via Google
MARK G

Had them install a battery in my S500 two years ago. Battery stopped holding a charge. Took it in this morning with no appointment and they replaced it while I waited. Was in and out in 15-20 minutes. Great experience

Response from business owner

Thank You, Mark

via Facebook
Ruth Duncan

Excellent customer service. The other place could never remember my name on the same visit. I felt at home! I will be back.

via Google
LOUIS T

Brought in my car for a pre purchase inspection. They hit all the marks on telling me what was going on with my prospective purchase, nice staff, and shop appears well equipped . Definitely will return if in the area, or would refer friends…

read more
via Google
Joe Spiller

Very professional staff great service!

via Google
Kevin Barry

straight forward service.

Response from business owner

Thank You, Kevin!

via Facebook
Ronald McGaughy

Great group of guys fixed a leak on my Mercedes for a fraction of what the dealership told me. I will be back if needed!!

via Google
ROBERT M

Time and time again, the team at Lucas demonstrate amazing consideration in serving my family’s automotive care needs. They have taken care of us for years, consistently maintaining integrity and terrific customer service. I cannot heap …

read more
via Google
KARLUS A

Courteous. Professional. Committed.

via Google
ROEL G

Came to Lucas for a Sevice A and an auxiliary battery change for my Mercedes after my pre-paid plan at the dealer ran out. After comparing prices with many other shops, they were not only the most reasonably priced, but the most well …

read more
via Google
LOUIE Y

Google reviews led me here. My initial experience was pretty good. When I came in, I didn't have to wait. They diagnosed what's wrong with my car and gave me an estimate in less than an hour. I already knew which parts of my car's engine …

read more
via Google
JILL N

Friendly fast and good service!

via Facebook
Kenneth Schultz

I can undoubtedly say that these guys are top professional! They are fair , fast and do quality work. Most of all they are friendly and the customer service is always top notch. Highly recommended!

via Google
SHANE Q

Good work and done quickly

via Google
SHAWN T

Can't recommend this place enough. Chris took care of me and worked with the warranty company to get my car fixed.

via Google
CONNIE S

They did everything they said they would in a timely manner. Very very knowledgeable and take the time to explain what’s needed and why

Response from business owner

Thank you Connie!

via Facebook
MANUEL F

Lucas Auto Care is always professional and put their customers first.

via Google
ALMA O

Well my issue started when I brought my car in to find out the warranty didn’t want to cover total repairs . Lucas suggest I get a motor . I purchase the motor only to have a issue with it . And whom I purchase it from didn’t want to honor …

read more
Response from business owner

Thank you Alma for the feedback.

via Facebook
SAM B

Been here twice for my BMW 535i 2016

Once for lights and body works and once recent

Both time I’ve been so happy with the outcome

My vehicle looks amazingly great and in great order

Chris and Evan and all others in shop and office thanks …

read more
via Google
Acupofcocoa

Glad I chose Lucas auto care! The team is knowledgeable, honest, and the prices are better than dealership prices. The reviews speak for themselves.

via Google
eric penick

Great shop

via Google
PAUL D

Great job replacing my side view mirror

Response from business owner

Thank you Paul!

via Facebook
CHOON T

Awesome warranty, great customer service. Always go extra miles for their customers.

Response from business owner

Thank you!

via Facebook
LESLIE T

The staff was super friendly. The guys behind the counter are humorous. They made the 2 hour wait very pleasant. Would definitely recommend and return for car service.

Response from business owner

Thank you!

via Facebook
JAY S

Good experience. Chris kept me throughout the repair.

Response from business owner

Thank you Jay for the feedback!

via Facebook
MICHEAL D

Great place, competitive price, and open communication!

via Google
AARON H

They were very professional . They made me feel comfortable. They did the work as promised.

Response from business owner

Thank you Aaron!

via Facebook
SHERI L

I have been to Lucas a couple of times now with my Audi, Why? First the quality honest mechanics... of course, wouldn’t go back if that trust wasn’t there right?! Second, if I have to wait for an hour for my car why not have a great …

read more
Response from business owner

Thank you for the kind words Sheri! We enjoy your company as well.

via Google
MONICA A

Great service, great team. Chris and his team are amazing. Pick up, drop off, loaner car, communication Lucas Auto delivers. My car FINALLY has returned to its glory.

Response from business owner

Thank you for the kind words!

via Google
CARI P

They got my Mini in right away and gave it an oil change for a quarter of what the dealership charges! All real nice people too:)

via Google
TRINA E

I was hesitant to bring my Mercedes CLA 250 anywhere other than the dealership. However, from the moment I called them they made me feel confident in my decision to bring my car in for a service b. It was done in a professional and timely …

read more
Response from business owner

Thank you, Trina! It’s a pleasure to serve you.

via Google
Allie Raisbeck

Great customer service.

Response from business owner

Thank you, Allie!

via Google
IAN M

Excellent service and repair time. My car broke down a few miles from their shop and they not only sent a tow truck to me to tow the car but then drove me to my house. I would definitely recommend Lucas Auto Care and will return for any …

read more
Response from business owner

Thank you, Ian!

via Google
Michael Thingstad

great service and extremely helpful staff...much better than a dealership...

Response from business owner

Thank you, Michael!

via Google
Beverly Reynolds Hornback

As specialists in foreign made cars, the crew at Lucas knows how to ID problems and fix them. I trust them completely.

Response from business owner

Thank you Beverly for the feedback!

via Facebook
Alondra Fraire

James was very nice. I received a complimentary service light check. Very quick and thorough.

via Facebook
DAN P

Honest, professional, great work!

via Google
Travis Burks

These guys are very knowledgeable, honest, and professional. I was taken care of by Jason and Chris, they resolved all the problems that I had on my BMW 528i E60. I am a happy customer. Not to mention they even transfered my vehicle over to…

read more
Response from business owner

Thank you Travis for the feedback.

via Facebook
JAVIER D

Great service...

via Google
SHARI C

This business took my vehicle issue with the upmost attention and fast response quote to make an informed decision on the repairs and safety of my daughter who drives this car! Outstanding service and I will bring my next foreign car here …

read more
via Google
PHILLIP S

Took my 2015 VW Passat in for an AC issue last week. Made an appointment and they were expecting me and engaged promptly. Went over thoroughly what to expect and what steps they would take. They went out of their way to perform an overall …

read more
via Google
NEIL N

Always a good experience with the Lucas team

via Google
EDWARD P

Very professional and they provide top service. I totally trust them with my Porsche and believe they provide better than dealer service at substantially lower cost.

via Google
BILL S

Audi S5 clutch master cylinder replacement: A very courteous and professional experience. Thanks again!

via Google
Christina Botkin

Great experience with repairs to our old VW Jetta, excellent communication and very reasonable pricing. Felt like we got the same five star treatment as everyone else there with their Porches and BMWs! 🙂 Thank you much, we’ll be back.

Response from business owner

Thank you Christina for the kind words!

via Facebook
CHERI B

I took my car in to get the air conditioner fixed after reading many reviews online about the service. The repair was not cheap but it came with a guarantee for 3 years or 36000 miles if OEM parts were used. I went ahead and agreed for OEM …

read more
via Google
EMMANUEL O

Jason and his team did a great job on my ML350. Jason accommodated me as soon I get in without a scheduled appointment. I was really happy with their service. Great service and the cost of service was the lowest compared to other service …

read more
via Google
LOWELL H

Excellent service in a timely manner at a reasonable price. Staff is very knowledgeable and takes the time to explain any issues and the options available. I have been a customer for over three years now and have been very satisfied.

SANDRA E

This was a bitter-sweet day for me.

My 2010 ML350 ESP light began flashing again after spending over $500.00 three days ago at the Mercedes dealership for a diagnosis and replacement of a wheel sensor. Frustrated, I looked on line for …

read more
via Google
WILLIAM L

I had one of their customers stop at my shop in Southfields NY. A compressor they installed had failed they shipped a new compressor to me and paid the labor to install it. They honored their warranty for a customer out of state that shows …

read more
Response from business owner

Thank you Emma,

We feel very honored to receive a compliment like this from another shop owner. Thank you for helping us raise the industry standard and working together to take care of our mutual customer.

via Google
MICHELLE W

Would totally recommends this place. New in town, needed inspection for Texas plates and just saw this place as I drove by. Came outside to greet me, did the inspection, engaged in polite small talk the entire time, and

promptly sent me on …

read more
via Google
butternuttt

I would like to thank Mr. Tyger Lucas for going above and beyond to make sure his customers were happy. After dealing with him, I learned that he is a man of his word and truly cares about whether his customers are happy.

Response from business owner

Thank you for the kind words.

via Google
Emma Williams

They honored a customers warranty at my shop in NY paid for everything. Anybody in the area would be crazy not to use them they are very honest and have great customer service

via Facebook
NATALIE M

I would recommend Lucas auto Care to everyone, they are very professional and explained everything well and made my first experience awesome! They were the friendliest group I've ever come across for my car maintenance.

via Google
KELLY P

Thank you for your help today.

Response from business owner

It was a pleasure!

via Facebook
Dawna DeDe Langley

Lucas Auto did a great job repairing my truck. Attention to detail, great work and they went above and beyond to make things easy for me and the rental car insurance supplied. You won’t be disappointed if you use their company.

via Facebook
LARRY L

They’re awesome!! Wouldn’t take my vehicles any place else.

via Facebook
ANDREW W

More than happy with the service I received here. Very good customer service, with professional friendly staff. They gave me regular updates, and rather than the work being delayed and taking longer than the estimate it was completed at the…

read more
via Google
WARREN M

The Team at Lucas Auto are friendly, gracious, and exceed expectations. I will recommend them to all family, friends, and anyone who is looking for a dependable place to have their car serviced. Thanks for a great experience.

via Google
TIM M

The Mini Cooper from hell took sometime but Lucas did it right and did it fair. We will be back... Again!

via Facebook
DWIGHT B

Lucas has been taking care of my S63 Mercedes for the last four years, they have been doing an awesome job. We’re completely satisfied with the job that the Lucas team have been doing. Chris always get me in and out. Thanks for the road …

read more
via Facebook
Marcy Wright

Did a great job and completed all of the repairs and maintenance on my BMW in a timely manner. The staff was attentive and friendly.

via Facebook
fredboat

First rate service, Thanks

via Google
ROBERT D

Staff is courteous, friendly and accommodating!!

Response from business owner

Thank you Robert!

via Google
DEE J

Everything was great from the call to make the appointment through picking my car up after service. Waiting area was well kept and spacious. Staff was knowledgeable and friendly. It will be great once all the road construction in the area …

read more
Response from business owner

Thank you Dee! We are looking forward to that day as well.

via Google
Khoa Huu Nguyen

It's always a pleasure doing business with Lucas Auto Care. I dropped off my Mercedes CLS550 in need of service and a few minor repairs. They gave me a lift home. The next day when it was ready, they even picked me up. No more trips …

read more
Response from business owner

Thank you Khoa, it is a pleasure to help you with your CLS550!

via Facebook
AARON M

Best experience I've had a shop bar none. I know a little bit about cars but play dumb when I talk to mechanics so I know if they're being honest or not. Lucas Auto Care was honest and respectful and have me a list of what I needed to have …

read more
Response from business owner

Happy to help Aaron!

via Google
MELINDA M

Car ready when promised. Very professional staff. Great service and much less expensive than dealership

Response from business owner

Happy to serve Melinda!

via Google
Dave ..

Expert service performed on time at a good price.

Much better for my BMW than going to the “Death Star” and paying more for bad service.

I’ll be back. Thanx so much.

Dave

Response from business owner

Thank you, Dave!

via Google
Michael Stanley

So very helpful and understanding! I always go for my oil changes and car issues.

Response from business owner

Thank you for continued business, Michael!

via Google
Chris Miller

You have to love it when the work is done for less than what was quoted.

Response from business owner

Happy to severe!

via Google
Mustafa Mandviwala

Lucas has improved their service from good to excellent. They are honest, reliable, courteous and extremely trustworthy people. No need to get a second opinion to their recommendations.

Would highly recommend

Response from business owner

Thank you Mustafa!

via Facebook
Mark Barnes

The alternative solution for the dealership if repairing your vehicle to save some money.

Response from business owner

Happy to help Mark!

via Google
Jon Tessman

Great team with the customer's best interests in mind!

Response from business owner

We appreciate your continued patronage!

via Google
Eloisa Monroig

Great service!! A very convenient location and a reasonable cost. The staff is very friendly and helpful.

Response from business owner

Thank you Eloisa!

via Facebook
Carter Pettychange

Top notch service, great customer care! The only place I go service my car.

Response from business owner

Thank you Eric!

via Facebook
Kenney Dillard

Really appreciate Chris & The Lucas Team for their professionalism and technical knowledge servicing my car. I highly recommend Lucas Auto Repair.

Response from business owner

Thank you Kenney, we appreciate your business!

via Facebook
Don McSwain

Great service each and every time. One of the few shops I feel like I can trust.

Response from business owner

Thank you Don!

via Facebook
Don - G-TEL

Great service

Response from business owner

Thank you, Don!

via Google
Powell Family

Top notch service.

Response from business owner

Thank you to the Powell family!

via Google
LaWanda Hall

Have taken my Mercedes to them 3 or 4 times now and every time they get it right!! Would highly recommend

Response from business owner

(Translated by Google) Thank you, LaWanda!

(Original)

Thank you, LaWanda!

via Google
Michael Pattison

Fast quality work at a great price.

Response from business owner

Thank you, Mr. Pattison

via Google
Meleesa Adams

Every time I use Lucas I am very pleased with the work and the communication from them. They are great at explaining things.

Response from business owner

Thank you Meleesa!

via Facebook
Stella Wheat

Chris is the best service adviser I've every encountered. Lucas Auto Care is honest and I highly recommend them for any type of auto repair.

Response from business owner

Thank you, Stella!

via Google
Heather Stringer Lucas

I can not rave about this place enough! I tend to have the worst car luck and they always take care of me, EVERY SINGLE TIME!

Response from business owner

Thank you Heather, we appreciate your business!

via Facebook