Reviews from Our Happy Customers

From 92 reviews
Debra Miller

Professional-polite-willingness to work with customer- highest recommendation possible.at a great price!!! Working with Chris and other. Staff was a great experience!!!

via Google
W M.

I have taken my Audi Q7 to Lucas Auto Care twice. Both times they have done a great job for me. They also have a loaner car service or shuttle to use. The prices are very reasonable too!

via Yelp
michael Goodrich

I was on my way to Florida from California in my Ferrari 550 Maranello when the trunk of my car refused to open. We needed our luggage from the trunk so we started to call the Ferrari dealerships and other repair shops. They could not help …

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via Google
KINGSLEY A

I had a very good experience at Lucas. The entire team were cautious and professional in attending to my needs. I am very grateful!

Choon T.

As you probably read from other review, Lucas autocare is not cheap, but they do take good care of their customer.

After doing bunch of research, I went to Lucas recently for my Panamera's brake and rotor job, their price is certainly not …

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via Yelp
Arthur Castillo

My experience with Lucas began with a phone call yesterday which was great. I was looking for an oil change on my 2016 Audi Q5; I had a ton of questions and Evan addressed each one. I brought my car in today for that oil change and ran …

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via Facebook
Arthur Castillo

My experience with Lucas began with a phone call yesterday which was great. I was looking for an oil change on my 2016 Audi Q5; I had a ton of questions and Evan addressed each one. I brought my car in today for that oil change and ran into…

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via Google
John Mongiovi

This is the best place I ever went too. I went 3 mechanic shops and each one told me a different story. So I went to Lucas auto. They were so honest they told me what the problem was right away. They are so reasonable and the guys were so …

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via Google
Kurt

They always take good care of us.

via Google
Aamir V.

Excellent customer service fixed right the first time. Amazing customer service. Very clean shop.

via Yelp
Rafiq Qassam

This is the place to go for all your automotive needs, fixed my issue on time and reasonably priced. Staff was very courteous and friendly. Would definitely recommend

via Google
Aamir Virani

Amazing shop. Very clean. My concern was addressed right away and the diagnosis were on point therefore it was fixed and fixed right the first time. Will definitely recommend this shop to anybody for auto care needs. 5 star all the way.

via Google
Lupe R.

I've been an owner of a 3 series BMW for 6 years now, and I always want the best service for my vehicle thats why I choose Lucas Auto Care every time. I am extremely satisfied with the work that Lucas Auto Care has done to my BMW, hassle …

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via Yelp
Brandi Taylor

Great place

via Google
robert phelan

We've been using Lucas for over a year on our 2 Mercedes that are out of warranty. The whole Lucas team is 1st rate.

Response from business owner

Thank you Robert

A privilege and honor to do business with you.

via Google
Michael Landry

This is a hidden gem in luxury car care. Service is on the Ritz Carlton level. They always do what is best for your car. I will take my Mercedes CLS 550 nowhere else. Fast, friendly, and thorough.

Response from business owner

A privilege and honor to do business with you Michael

via Google
Mary Ann Brogan-Landry

We are spoiled by Lucas Auto Care. They have been available to assist us in maintaining and repairing our European cars regularly. So nice to have a local business who lives in our community. We have definitely taken advantage of their …

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Response from business owner

Thank you Mary Ann! We feel the same about Dr. Landry and you and the team at Consultants in Dental Aesthetics!

via Facebook
Cassie Westfall Eakins

We took a truck to these guys for an inspection before buying it a few months ago- they were very thorough and helped me (someone who understands very little about the car) understand exactly what was right and what was wrong with the truck…

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Response from business owner

We appreciate your business Cassie

via Google
David F.

Wonderful technician services for you sports cars. Whether it's a hundred dollar problem or a five thousand dollar repair... they have a technical team with experience in any service field from engines to radios. Call ahead with issues and …

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via Yelp
Meatyore

Having recently moved to Houston, I was thinking I could never replace the mechanic I had back in Ohio , of nearly 3 decades. I was soo glad to be wrong! I have been to Lucas Auto Care about 4 times now, and have gotten competitive bids for…

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via Google
James Wilkerson

Very knolegable staff in shop and nice office people

via Google
Adeniyi Olushola Ojo

This is a revised review after a phone call received from Jason Bennett of Lucas Auto Care, following my bad experience of the previous day. Jason called me back the same morning to address my concerns. He was polite, professional and very …

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Response from business owner

Thank you Mr. Ojo

via Google
Omair Tariq

What an amazing experience for my BMW 528i. They did the job in half as much vs dealer, provided shuttle service back and forth that was convenient, the guys were extremely customer centric. All in all 5 star experience!!

via Google
Lilian Garrick

LOVE these guys here!!! 🙂 Tyger, Ashleigh, Richard B., James, Evan, Jason; ALL of them, really COOL people! Not only do they take care of my car but me too! ☺️

Outstanding customer care, well-experienced techs & master mechanics. Well …

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via Facebook
Erin Day

Lucas is the best specialty car service/repair shop in Houston...BAR NONE! They are very customer friendly and bend over backwards to make sure you are satisfied with the work. They do all the work on my Porsche 911 and Ferrari F430 and I …

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via Google
Bryanna C

I went to Lucas auto care for a basic car inspection and they finished in 25-30 mins despite all the cars lined up.

My brakes had 10% left and they were going to charge $1200 for all to get repaired, so I went to another place but I would …

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via Google
Roy M. DuBose Jr.

I inquired about replacing defective horns on my Panamera and James Wilkerson was very knowledgeable of my vehicle. He recommended to change the air filter too, while it's accessible. Thank you James and Lucas Car Center. Your expedient …

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via Google
Doug

Lucas The greatest team of experts that are very conscientious on improving your experience with repairing your car. Been using them for years and would not go to any other place .

Response from business owner

Thank You!

via Google
leonard nunez

Best automotive repair service ever!!! They fixed my bmw right the first time. They knew my car better than the dealer. I will never take my car anywhere else. These guys are outstanding!

Response from business owner

Leo, thank you for the kind words. We strive to be the very best in terms of the work we do, glad you had a great experience with us and we look forward to your next visit!

via Google
Jason Wolf

Dropped off 911 for a check engine and a brake flush. Honest assessment of check engine light. Some loose mass flow sensor that was easily fixed. brake flush charge very reasonable. They didnt have the brake fluid I wanted but were able to …

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via Google
Jason Burgess

Great place, great people doing a great job.

Response from business owner

Thank You so much for your business!

via Google
GoogleUser2025

These guys are good. I now take my BMW there for service. Personable, attention to detail, quality service and good value.

Response from business owner

We appreciate your business

via Google
Greg Norwood

Took my 2005 Audi TT in for front axle replacement. Assumed it to be standard R&R, right on no problem,

Left side after 3 trys, found out to be a Factory Order item, as in Germany! NO Problem, Lucas got the axle rebuilt and it was Fantastic…

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via Google
Sany Roy

Finding a skilled and trustworthy mechanic is never easy so I couldn't be more thrilled with my experience with Jason and his team at Lucas Auto Care

via Google
Jeremy Canton

General manager is a little queer. But over all a great experience.

via Google
Steven Carr

Wow. It is refreshing to find an auto repair company that is honest and customer care oriented. This place hits it out of the park. My car was in good company but the bill was reasonable. Top mechanics and management.

via Google
Richard Vandemark

I brought my S5 in for a repair. The repair was done but also a thorough inspection of my car and replaced an item that was on campaign in your system. I had heard that Lucas Auto Care service was good and it was phenomenal!

via Google
Marlene Leta

We've had several luxury brand cars, and the level of service from Lucas Auto Care is probably the best we've ever experienced. I really like that they offer a loaner car. Big improvement!

via Google
Paul Sikand

I was talking to a friend of mine at a Restaurant about finding a good guy who is honest and knows how to work on Benz. I hate dealership. He recommended this place and I say I will give it a shot. I told him about my benz making a noise …

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via Google
Ming Chuong

I brought my BMW's to Lucas Auto Care last week and I have been very pleased with how well they taken care of my car, fast turnaround and high quality work. Being that it's my first time there, this place is absolutely amazing. Tyger " the …

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via Google
Tabor Smith

Lucas Auto Care and all of the people who work there are great. They are the best, and they are all very trustworthy. I wouldn't take my car anywhere else.

via Google
Kristine A.

You know that Houston has had some rough weather this year and our cars were not spared. The flood waters made their way into the floor boards of our cars (a Toyota and a Kia). I knew that in Houston with the amount of heat and humidity the…

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via Yelp
Merwyn Oliveria

Definitely feel welcomed when I bring my 911 for service. They take care of your car and Richard and Jason have been great to work with. Unfortunately, my Porsche ground kit is too low to clear their equipment that I will have to bring it…

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via Facebook
Leo Nunez

I'm extremely happy with the service. I have become very comfortable with Richard (one of the techs) who I feel is not taking advantage of me. This is the first shop I have found in the Cypress area to win my confidence. I would highly …

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via Facebook
Edward B.

First, let me say that before moving to Houston,I used the same auto- mechanic for over 35 years. Not because I hate change, but because I value & recognize honesty and quality. And value.

I never thought I could repeat that experience, …

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via Yelp
Tyger Lucas

I am Tyger Lucas, the owner responding to all negative rewiews. Anyone who has ever had a problem with their service or repair at Lucas Auto Care has the same 18 months, unlimited mileage, 100% money back guarantee! No questions asked! so …

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via Facebook
Kevin R Roberts

I took my BMW 740 to this shop to get some work done and I was very please with how quickly they got the work done. despite being very busy Jason was super cool and they got my car fixed in a couple hours.

via Facebook
নুসরাত ফারিয়া

After receiving a ridiculous quote from the Mercedes dealership for my Mercedes I decided I wanted a second opinion. Not only did Jason quote me a more reasonable price for the repair, he then figured out the problem was something else …

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via Facebook
Susan R Catchings

Finding a skilled and trustworthy mechanic is never easy so I couldn't be more thrilled with my experience with Jason and his team at Lucas Auto Care

via Facebook
Lucia P Leary

This place is no-nonsense, Jason is a straight shooter, your vehicle will be back in working order in a reasonable timeframe, and you won't lose your shirt or patience in the process. Much gratitude to Jason and his staff.

via Facebook
Daniel Lopez

Great Auto Repair place, I know the owner and customer service is he number one priority.

via Facebook
John Mccurdy

Today Jason really put my mind at ease, giving my car a test drive after I felt something was wrong. He was very friendly and made himself immediately available, gave me a few tips to maintain my car, and all this for free, with a big smile…

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via Facebook
Juan Cantu

I have been using Lucas for the over 2 years. Every service is fully explained and the work is done without reoccurring issues. My wife's 2009 BMW has had multiple oil services, rear wheel brake job, and royal flush and is running perfectly…

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via Google
Alfred Silva

Just moved to town and our Acura needed some basic service. Kirby got me in quickly and took care of everything. The price was good for the service and there were no surprises. He explained that I would probably need to get my brakes …

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via Google
Anita Ladd

Lucas Auto Care.This place represents a breath of fresh air in what has become as sea of mechanical franchises that simply try to find ways to nickel and dime you throught fear tactics and inspection fees. Have had a few repairs done here …

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via Google
Robert Sek

Let me first start off by saying that I run a european auto repair facility in Austin so I am in the business. I was driving down to Houston from Austin for a business meeting and my Benz literally died on my while at my hotel in The …

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via Google
Ryan Collins

They have a great staff, very friendly, and courteous. They did a great job on my car. It runs like a millions dollars again. Thanks.

via Google
Mona Currey

Love Lucas Auto Care! They helped me get my little car back on the road when the dealership couldn't/wouldn't. I drive a Smart ForTwo...not the most common vehicle on the road. It has a known issue that happens to my year vintage. Took it …

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via Google
Glenn East

I just went to Lucas Auto Care for the first time. They were recommended by my amazingly wonderful and beautiful girlfriend, shameless plug, and so happy that she did. Tyger, the owner, is constantly in touch with you on what is going on …

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via Google
Gary Drew

Been going to this guy for years. Tremendously skilled mechanics, his paint and body guys do work like Picasso. If you're tired of getting screwed at the dealers, go to this guy and you wish you went to him years ago.

via Google
Larry Goble

I just brought my car in to get a new set of tires. My wife had done the same a couple of months ago to a competitor nearby. In her case, there were constant attempts to upsell, badgering about buying this service and that service, and the …

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via Google
Pamela Chen

Being a woman and not knowing so much about cars, I got SOOO tired of being dicked around by mechanics and shops who did quick/shoddy jobs on my vehicle.

Not with this place. From the first phone call inquiring about their services, to the …

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via Google
Bill Underwood

They are awesome. I had them do some work on my 2004 Lotus Esprit. The professionalism and communication far exceeded the service that I have had from the dealer. Thank you Whitney and Jason. Fabulous job, and I look forward to my next …

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via Google
Etienne Samson

Always great service.

via Google
Anthony Teshak

Lucas Auto Care goes out of their way to make your experience with them good. Not only did they complete the job required quickly and for a reasonable cost. They also helped me with another issue I had with my car at a moments notice, …

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via Google
mlafavers1

Went in with a check engine light problem . They also found a fuel leak and fixed that.

The check engine light was an emission problem . I was charged for them trying to fix the emission problem, but they refunded my money when they could …

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via Google
M C.

Love Lucas Auto Care! They helped me get my little car back on the road when the dealership couldn't/wouldn't. I drive a Smart ForTwo...not the most common vehicle on the road. It has a known issue that happens to my year vintage. Took it …

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via Yelp
Jennifer C.

We've brought both of our BMW's to Lucas and have been extremely satisfied with their fast turnaround and quality work. Kirby, the service adviser, is great at staying in touch and getting you back on the road as soon as possible. I even …

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via Yelp
MS Q.

The owner of Lucas Auto care, Tyger Lucas, is doing everything he can to fix this mess. He has refunded 100% of my money(it has been processed but not been posted in to my bank account yet), given me a check in the amount of $250, picked up…

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Response from Tyger L.

In accordance with our 100% Customer Satisfaction Guarantee, we have issued a refund to customer in full for the work performed on their vehicle. The employee in question has been terminated for this discrepancy, and we will be performing all necessary repairs to the vehicle at no cost to the customer. Thank you, and we greatly appreciate your business!

via Yelp
Jason K.

The problem I reported was real. I cannot say for certain that it was intentional or accidental.

What I can say is that Tyger Lucas wouldn't stand for it. I would say he pestered me, but is it pestering when he's trying to find a way to …

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via Yelp
John Ott

Took my car into Lucas Auto Care and they did a great job. Best part of all, and the reason I am writing this review is something I realized after. Later that day I open my middle console and noticed $30 sitting on top that must have fallen…

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via Google
Raymond Orriss

In general I have been very satisfied. Lucas found the problem with my lights which Volvo did not and Lucas charged me nothing. Regularly service my Volvo there. Some time ago I had a parts problem which Lucas had installed. They …

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via Google
Brian Kosters

Excellent service, these folks know what they are doing and its obvious why they are always busy. I was very satisfied with the service and they even surprised me with a clean and washed car afterwards.

via Google
Alma Knight

I trust these guys. Mechanics kinda scare me. I always feel like I"m getting ripped off since I know absolutely nothing about cars. I went to Lucas because it was close. Now that I moved i still go back.

via Google
betty rohan

I went in for an oil change on my Mercedes C300 today. The staff were beyond friendly. Offered me a ride home (if I didn't want to wait) and a beverage as soon as I checked in. I always fear that when they see a woman come in that they are …

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via Google
Chondra Johnson

I've been a client since 2011. I've always left satisfied with the services for my Infiniti G35. Make trip…it's so worth the time to drive there. I leave with quality work and great followup customer service every time!

via Google
Alex Rezende

Great Team! I only trust them with my cars.

via Facebook
Chondra J.

So i found this auto service place by googling Infiniti + import service. it was near my place in cypress. i made an appointment for a needed service. the service manager was very through on describing what i needed to have completed. A few…

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via Yelp
Dave Morales

Their service is the best in the industry. I have taken my three cars there over the course of the past year. They have worked with me and dealing with difficult warranty companies and always make sure I was taking care of.

via Facebook
Dakota Bayard

The first time that we went to Lucas Auto Care, it was simply because they were so much closer to us than the downtown BMW dealer. But the reason that we have STAYED with Lucas Auto Care is because of their outstanding workmanship, …

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via Google
roadrage212

Fantastic service!!!! These guys are extremely knowledgeable and strive to meet your expectations and stay within your budget. I took my car in with a nasty leak. Not only did they thoroughly explain the problem and work with me to fix it …

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via Google
B Collins

With their shuttle service, accurate diagnosis, and quick turnaround, Lucas really helped us out with our BMW. I highly recommend them. Kirby was our Service Advisor and was top notch.

via Google
Jake Tucker

I always have the best experience using Lucas Auto Care, Thanks for keeping my BMWs and Land Rover in great shape

via Google
Natalie Regoli

Kirby and everyone I encountered were excellent. They went far out of their way to service and repair both of my vehicles well, cost-effectively, and make the process very convenient for me. I also very much appreciated the open …

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via Google
Leslie McKeand

Stellar, outstanding, friendly service!

Our 911 was in desperate need of repair. We took it to Lucas Auto Care and received outstanding service from the moment we first called up until the day we picked up the car. Not only was the car …

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via Google
robert boles

Lucas Auto is a great place to take your car too. Their employees are knowledgeable and helpful. I would recommend them to everyone.

via Google
Silviu N.

Bring your German cars to these guys.

I came here with my VW on two different occasions. Each time I was quickly helped by Gary who provided me a fair estimate for work I needed done. The first time I decided to order the parts and do the …

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via Yelp
Stephen M.

This was my second experience with Lucas Auto; I went in for some maintenance on my 2011 BMW 3 Series (335), pretty much just to get an oil change and make

sure everything was alright with car. After having the oil changed, they gave the …

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via Yelp
donblackie b.

I took my 2005 Lamborghini Gallardo to Lucas Auto Care based on a recommendation from a fellow owner's experience. My car used to only go to the dealership, as when working on high end exotics such as these, you want only the best to have …

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via Yelp
Theo C.

I took my car my car in for the 90,000 mile service. Everyone was very straight forward with what was going to be done, and they called along the way with other things they they'd found, asking my approval before acting on them, which I …

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via Yelp
Craig LeMay

PROMPT SERVICE, w/ a SMILE !!! I called and asked for a quote, and CRAIG the owner stated that if I bring the car to him immediately, and that he could attend to it promptly, and also that I could wait for the car to be finished within an …

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via Google
Jerry L.

I was that factory rep that called on car dealers. Tyger is the most honest, thoughtful, smart and thorough owner of a repair shop I have ever met. He's been working on my cars for 2 years now – and all of my friends that I have recommended…

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via Yelp